• Global Affairs
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• Sheila Heen

Sheila Heen

Sheila is a partner at Triad Consulting Group and a Lecturer on Law at Harvard Law School where she teaches Negotiation. She also teaches courses for executives and lawyers through Harvard’s Executive Education series.

Through her consulting practice Sheila has worked with a wide variety of clients. In addition to corporate clients like Ford, Fidelity, and IBM, she has also provided training for the Singapore Supreme Court, assisted Greek and Turkish Cypriots grappling with the conflict that divides their island, and mediated labor disputes for Canadian National Railway. She is currently working with The Citadel – the military college of South Carolina – as they make the transition to coeducation.

Sheila is a co-author of Difficult Conversations: How to Discuss What Matters Most, (Penguin 2000) which has appeared on the New York Times Business Bestseller List. Her advice is being used by executives and IT professionals navigating fast-paced change, HR departments laying the foundation for honest and skillful management practices, teams managing strategic alliances, as well as husbands, wives and others managing differences in long-term relationships.

Sheila has appeared on NPR’s Diane Rehms Show, The Connection with Christopher Lydon, the G. Gordon Liddy show, and Oprah, and her articles on negotiation have appeared in publications as diverse as Real Simple, Oprah’s O Magazine, USA Weekend, and the Negotiation Journal.