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April 13, 2012

Oxy's Internet link coming through Armadale

Oxy's Armadale Entrance

As you may have noticed, we told you that maintenance work we're doing on the networking equipment in HSC will disrupt campus Internet access for 10-15 minutes. Why? Because our Internet link enters campus via Armadale Avenue and terminates in HSC, where our...

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April 11, 2012

ITS will be performing scheduled maintenance this Saturday, April 14th, from 8:30am to 12:30pm. During this maintenance period, you may be unable to access IR services. If you encounter any problems, please wait until the maintenance window has elapsed and check if you still run into problems before reporting them to the IR Technology Helpdesk via email at helpdesk@oxy.edu or by voicemail at (323) 259-2880 (x2880 from on campus). We apologize in advance for any inconvenience this maintenance may cause.

Have questions about why we do the things we do or when we do them?

Please feel free to send me an email or leave a comment and keep an eye on our blog. Technical details about our maintenance activities follow after the break. Here is the breakdown of this maintenance window.  Please note that the time frames...

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March 15, 2012

Sun 7410 with 92 drives

There's a total of 102 disks crammed in there. Don't scream at them.

You're probably sick of getting emails from me telling you that my team and I have to shut everything down in order to work on our "central storage equipment" or some other technobabble. Centralized storage amounts to one or more highly specialized servers that have loads of hard drives and can share all of that space with other servers.  In Oxy's case, our centralized storage comes in the form of a Sun (... Read More

March 15, 2012

Last month, OxyScholar had 3,320 full-text downloads. The most popular papers were: Beyond Cravings: Gender and Class Desires in Chocolate Marketing (183 downloads) Judith Butler and the Althusserian Theory of Subjection (156 downloads) Exploring Web 2.0:  The Impact of Digital Communications Technologies on Youth Relationships and Sociability (125 downloads) The most popular publications were: Décalages (952 downloads)... Read More

March 12, 2012

ITS will be upgrading the 2x Remote Access system on March 15.  This service is mostly used for connecting to Oxy campus PCs from home and for Banner usage.  We will be jumping all the way from 2x 5 to 9 which includes enhanced support for mobile platforms like iOS and Android, multiple monitor support for desktop clients, and a myriad assortment of bug fixes. During the upgrade progress you will notice a few messages and popups.  This post outlines what you should expect. Upon login your install of 2x will be detected and the upgrade process will begin automatically: Upon successful completion of the 2x... Read More

March 9, 2012

There are two new calendar-sharing features that we have enabled within Google Calendar, outlined below. Note that we are not changing your current calendars' settings; however, since we have made this change please take a moment to double-check your settings to be sure that they are set up the way that you want them.
  1. You can now share your Google calendars with people outside of Oxy, giving them permission to view and/or edit the calendar.
  2. You'll also see a setting that allows you to make a calendar publicly viewable on the web. If you choose to use this setting, please be aware that Google will index the items on the calendar, and the events will show up in Google searches. The new Oxy website coming in June will include a calendar function so we have not posted specific instructions for...
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March 8, 2012

It's been two weeks since we began the new Release to Print pilot project in the Academic Commons and we wanted to update you on our progress. While we have encountered some challenges, overall the pilot program has been a success, and is helping to reduce the amount of unwanted printing. We have decided to move forward with the next phase of the pilot project. We will implement the Release to Print system in the Residence Halls on Wednesday, March 21st. Our biggest complaint has been that the process is slower. This is true; adding the release step does add time to the process, and we do not take this lightly. However, the release feature also reduces waste, and therefore the overall cost of printing. How much paper has Release to Print saved? We've posted a webpage that shows the... Read More

February 22, 2012

ITS has launched a pilot project in the Academic Commons that changes the way printing & copying are done on the public multifunction devices in this building.  Our new print management system, Pharos Uniprint, utilizes “release to print” functionality.  In order to print or copy, all members of the community must swipe their ID card or enter Oxynet credentials at the printer.

How it works:

- Send a print job to a printer in the Academic Commons from a lab, office, or personal computer.
- Walk up to the printer, swipe your ID card or enter your Oxynet credentials.
- A list of your pending print jobs is displayed, you select the print job to be printed and then the document prints.
- This process also applies to copying. You must swipe your card or enter credentials in order to copy.

Here is what you need to do:

Install the appropriate print...

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November 21, 2011

On Sunday, November 20th, Oxy experienced an Internet Outage lasting about 2 hours, first reported to ITS at around 10:30am by Campus Safety, who was relaying a message from the Library staff. So, what happened?
Internet Outage 2011-11-20

And down goes the Internet

Short answer: there was a problem with some parts of the Internet in Southern California and Oxy happened to be among the institutions that were affected. The longer answer is available after the break.

Where was the problem?

The problem occurred with the Southern California segment of the... Read More

November 15, 2011

One of my esteemed colleagues and a member of the Oxy Web Team, wrote a post about how to get rid of a particularly annoying pop-up alert present in Internet Explorer 8 (and older versions). But what she neglected to do was spin an incredibly boring and technical tale about what that error message is all about.

The same error as it appears in Internet Explorer 9

Surely, you're dying to hear more.In the beginning, there was the web. Later on, some folks decided the web ...

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  • Technology Support Desk:

    (323) 259-2880 helpdesk@oxy.edu


  • IR Operations Offices: (323) 259-2832