In the winters of 2009, 2011, and 2013, Information Resources administered a national survey called MISO (Measuring Information Service Outcomes, http://www.misosurvey.org/). The survey, which has customizable versions for faculty, staff, and students, was developed for internal purposes at Bryn Mawr College over ten years ago; it is now used nationally and maintained by a team from several liberal arts colleges. The survey results help IR
- better understand how the College community views library and technology services,
- concentrate on improving the service areas most important to the campus, and
- compare survey results to those of other schools in order to determine best practices.
The survey asks about frequency of use, importance of, and satisfaction...Read More