ITS

Help

Whether you're having trouble with your computer or printer, want to purchase hardware or software for your department, or have a question about ITS services, the Technology Helpdesk is your first stop. Visit us at the Information Center on the main floor of the Academic Commons, email us at helpdesk@oxy.edu, or call us at 323-259-2880.

You may be interested in information for:

Graduating Seniors
New Students
New Faculty

Top Questions:

How do I change my password?

  1. Log into myOxy.
  2. Click on My Account in the top left corner.
  3. Enter your current password, new password, and confirm the password.
  4. Click Save Changes in the bottom right corner.

How do I set up the security questions in myOxy?

  1. Log into myOxy.
  2. Click on My Account in the top left corner.
  3. Choose Click Here under Set Up Secret Questions and Answers section in the lower left corner.
  4. Fill out the required fields. Use answers that you will remember in the future! 
  5. Click Submit Setup.

How can I recover my password if I've forgotten it?

  1. Go to myOxy.
  2. Click the Forgot Password? link.
  3. Enter your Oxy username.
  4. Answer two of your security questions.
  5. Reset your password.

If you are unable to remember the answers to your security questions, bring a photo ID to the Technology Helpdesk. If you are unable to come in person, contact us for further assistance. We will need to verify your identity before we can reset the password for the account.

How do I add Oxyconnect to my mobile device?

Google offers a comprehensive walk-though for connecting your account to your mobile device (smartphone, tablet, etc.) or your email client software on your computer. Use your full Oxy email address for your username. We recommend using the IMAP protocol for your connections but Google also explains the POP option.

We recommend that iOS users set up accounts using an Exchange ActiveSync setup for Oxyconnect instead of the default Gmail set-up; this allows you to sync calendar and contacts to your phone (please be aware that if you set up multiple ActiveSync accounts that sync contacts to your phone, all of your contacts will sync across to each of the accounts). 

How do I add a printer on my computer?

We've posted instructions for adding multifunction devices in the Academic Commons and Res Halls, printing from your Oxy computer, and printing from your Personal computer. Please let us know if you need any assistance.