Help

Contacting the Helpdesk:

Location:	Main Floor of the Library Near the Front Entrance
Hours:	8am - 5p.m. Mon-Fri After Hours:7pm-10pm Sun-Thurs
Phone:	x2880
Email:	helpdesk@oxy.edu

When requesting service:

To help us understand the problem, please provide the information below when you contact us:

• Describe the circumstances under which the problem occurs (which software application are you using, and what are you trying to do).
• Does the problem happen every time, or is it intermittent?
• What is the exact error message, if any?
• Has this ever worked error-free in the past?