FAQ

See below for the answers to common questions about the Oxy Mailroom

What is my mailbox number?

  1. Login to my.oxy.edu
  2. Click on "Student Services" tab (on left)
  3. Under "My Personal Info" click on "Update Address and Phones"

How should I address my mail?

Do not use nicknames or pen names. Improperly addressed mail may be refused and “Returned to Sender." Please notify your friends, family, and vendors the proper way to address your mail and packages.

First and Last Name
Occidental College, #____ (Insert your box number here. Do not use "P.O. Box" or "Box #" as they are exclusive use of internal mailboxes at post office stations)
1600 Campus Road
Los Angeles, CA 90041-3314

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When can I send my packages to Oxy for the Fall semester?

We have limited space for storage over the summer, so please send your packages after July 20th. Be sure to address your packages properly. Do not use nicknames or pen names. Improperly addressed mail/packages may be refused and “Returned to Sender." Please notify your friends, family, and vendors the proper way to address your mail and packages. 

Your First and Last Name
Occidental College, #____ (Insert your box number here. Do not use "P.O. Box" or "Box #" as they are exclusive use of internal mailboxes at post office stations)
1600 Campus Road
Los Angeles, CA 90041-3314

Where do I pick up my packages?

If you receive a package, the Oxy Postal Center will send an email to your Oxy email address. To retrieve your package, please bring your Oxy photo ID to the Postal Center during open hours and a staff member will assist you. Be sure to have the item description ready (box, flat,bag or tube), so that our Postal Center staff may quickly find your package.

Packages are not kept indefinitely. Packages that are not picked up in a timely manner are deemed unclaimed and then “Returned to Sender". We will send a second and third email notice for you to pick up your package.

THE POSTAL OPERATIONS CENTER IS NOT RESPONSIBLE FOR INCOMING PACKAGES REQUIRING REFREGERATION.

Postal Operations Center does not refrigerate the item. It is placed on the shelf with the other packages. 

Perishable items will be held in Package Pick-up no longer than five consecutive weekdays or the package will be disposed of.

Flowers, plants, fruit arrangements or baskets, baked goods or similar items deliveries are held for pickup at the Postal Operations Center. We will attempt to call you and will send you an email notification, as soon as the package arrives.

If we are unable to identify the receiver of a package, it will hold the package for 48 hours before returning it to the sender.

How do I open my mailbox?

Each student mailbox has its own unique mailbox combination formatted as: ##-##-##

To open student mailboxes follow these steps:

Step 1: Turn lock knob four times COUNTERCLOCKWISE (left) to clear and stop at the FIRST number.
Step 2: Turn lock knob ONCE around CLOCKWISE (right) passed the FIRST number slowly to your SECOND number of your combination.
Step 3: Turn lock knob COUNTERCLOCKWISE (left) directly to THIRD number.
Step 4: Hold lock knob firmly CLOCKWISE (right) as you feel the lock knob stops and then pull open. 

NOTE: We cannot take mail out of mailboxes and deliver them to students or open boxes from the inside of the mail center. If you are assigned an internal mailbox, a mail clerk will be happy to hand you your mail.

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I lost my mailbox combination, what do I do?

It is the students' responsibility to keep track of their mailbox combination information. If this information has been lost, please provide you Oxy photo ID at the front window and the window clerk will help you.

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What do I do if my mailbox is broken?

Report the problem right away to the Postal Center window clerk. The Oxy Postal Center will take care of it in a timely manner.

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My online tracking says my package has arrived, but I don't have an email from the Mailroom yet. Where is it?

The online tracking email that some package carriers send out to notify you that your package has been delivered only indicates that your package has arrived in the Eagle Rock USPS station. It can take an additional 1- 2 days to be delivered or picked up by the Occidental College Postal Operation Center Staff. Please wait for our Oxy email notification that your package is here and have the package item-type ready, so that our Postal Center staff may quickly find your package.

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How do I get my mail forwarded if I am going to be away from Occidental College?

Forwarding services are provided for a maximum of 6 months to students who have graduated. This includes students participating in study abroad, leaving for the summer, transferring, withdrawing, or taking a leave of absence. To activate the forwarding service, complete an address forwarding form online on your MyOxy link.

NOTE: Only USPS First Class Mail and magazines are forwarded. This does not include junk mail or packages from FEDEX, UPS, and private carrier, etc.

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Where can I mail a letter or package?

Your Occidental College Postal Center provides USPS, Fedex, and UPS services to send you mail and packages. All outgoing USPS, Fedex, and UPS packages are picked up at 4:00 pm Monday to Friday.  We do provide a service for USPS, UPS or FedEx pre-paid pick-up spot service in the Oxy Postal Operations Center.

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Where can I purchase stamps?

The Postal Operation Center is not a full service post office. You can purchase stamps at the Bookstore (located next door) or we can meter your mail if it is ready to be sent out.

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What do I do if there is a letter in my mailbox that is not for me?

If you have an Oxy mailbox, you are required to check your mail frequently. If you receive mail that is not addressed to you, please drop the mail off with the Mail Clerk or slip it in the campus mail slot.

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When do I start or stop receiving mail at this address?

We accept mail and packages before Move-In Day. We accept mail and packages throughout the school year, including Winter and Spring Breaks. Graduating student will receive 6 months of service forwarding for their USPS First Class mail or packages, but only to the home address that you provided as your MyOxy address information. Fedex, UPS, and private carrier packages will not be forwarded, as they don’t support the service to do so. Such packages will be “Returned to Sender" as “Not Here" or “Unclaimed".

Any USPS first-class mail or packages remaining in a mailbox/postal center will be either forwarded or returned, the following week.

If I have graduated, what happens with my mail?

Congratulations! Please update your address directly with all possible companies/senders. You can refer to the mail forwarding page for more details on providing updated address information.

Student Tips?

Please note the following tips:

  • Check your mailbox regularly.
  • Keep your mailbox closed and locked at all times.
  • Discard all unwanted mail and flyers into the recycle bins.
  • Do not send CASH through USPS or campus mail. Postal Operations Center will not be responsible for cash sent through USPS or campus mail. If you do, you are doing so at your own risk.
  • Postal Center recommends that you use checks or money orders or pre-paid cards rather than Cash when sending monetary gifts. Cash should always be delivered in person. 
  • Have all gift cards sent with tracking (USPS certified mail, priority mail, FedEx, UPS etc.)—whether the student is sending or receiving the gift card.
  • If you're expecting personal mail from family and/or friends, please make sure the individual or individuals sending you mail fully seal/s it with tape. This will ensure that your mail arrives in a secure manner via USPS.

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