Telecommunications

View the Help Guides and FAQs posted below to help you get started with your phone and voicemail system. If you have questions or need assistance please email the Technology Support Desk or call us at 323-259-2880. 

Help Guides for Phone System

Voicemail System Guide (All Campus Voicemail Boxes)
Voicemail System Reference Card
Multi-Line Phone User Guide
Telephone Dialing Instructions
Single-Line Users Guide

Please send the following information to the Technology Support Desk when an extension needs to be moved or added:

  • Contact Person
  • Department
  • Account to charge
  • Date needed
  • For each extension that needs to be moved or added:
    • Extension
    • Name of person using the extension
    • Existing Location/room number (n/a when adding an extension)
    • New Location/room number
    • For Multi-line phones, which additional extensions need to be connected to the phone?

FAQs

How do I forward my phone to another number?
I dialed x4000 and entered my security code but I can't access Voicemail, what do I do?
How do I change the greeting for another mailbox I manage?
I made a mistake while recording my greeting. How do I record a new greeting?
How do I listen to messages for a different mailbox I manage?
My messages play from newest to oldest; can I reverse that and play the oldest messages first?

My center cursor key has a "VM" shortcut but it doesn't dial my voicemail - how do I fix it?

How do I forward my phone to another number?
For single-line phones:

  • To SET:
    • Lift handset
    • Dial *3 and wait for special dial tone (fast busy)
    • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
    • Wait for service set tone (high-pitched tone) and hang up
  • To CANCEL:
    • Lift handset
    • Dial #3
    • Wait for service set tone (high-pitched tone) and hang up

For multi-line phones, you can do the same or:

  • TO SET:
    • Press SPEAKER and press the FDA soft key.
    • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
    • After a pause the LCD will show SET.
    • Press SPEAKER to go back on hook.
    • The FDA soft key will show a * to indicate it is active.
  • TO CANCEL:
    • Press SPEAKER and press the FDA soft key.
    • Dial * to cancel. (CANCEL will display in LCD.)
    • Press SPEAKER to go back on hook.

I dialed x4000 and entered my security code but I can't access Voicemail, what do I do?
In order to access your new voicemail box you'll first need to complete the system setup:

  • Call x4000 or dial 323-341-4000 from off-campus
  • Enter 0000 as the default security code
  • Set up your new security code
  • Next record your name (First and Last name)
  • Lastly you'll be asked to set up your new voicemail greeting

If you've already set up your voicemail box and cannot access it please contact the Technology Heldpesk at helpdesk@oxy.edu or 323-259-2880.

How do I change the greeting for another mailbox I manage?

  • Dial x4000
  • Press ** 
  • Dial the extension for the voicemail box you need to access
  • Enter the security code; if this is the first-time setup use 0000 as the security code and continue through the setup as above.
  • Otherwise, Press 3 for Phone Manager Options
  • Press 4 to record a new standard greeting
  • Press any key to stop recording
  • Press 5 to save message

I made a mistake while recording my voicemail greeting. How do I record a new greeting?

  • Call x4000 or dial 323-341-4000 from off-campus
  • Enter your security code
  • Press 3 for Phone Manager Options
  • Press 4 to record a new standard greeting
  • Press any key to stop recording
  • Press 6 to review message
  • Press 5 to save message OR Press 4 to discard and re-record message

How do I listen to messages for a different voicemail box I manage?

  • Dial x4000,
  • Press ** 
  • Dial the extension for the voicemail box you need to access
  • Enter the security code

My messages play from newest to oldest; can I reverse that and hear the oldest messages first?
Yes, this setting can be changed through your Voicemail Phone Manager options:

  • Dial x4000 or 323-341-4000
  • Enter your security code
  • Press 3 to access the Phone Manager options
  • Press 2 for Messaging options
  • Press 5 to change the message presentation options
  • Press 1 to order your messages on a First-in, First-Out basis

My center cursor key has a "VM" shortcut but it doesn't dial my voicemail - how do I fix it?
That shortcut option can be set up in the same way as your other speed dial keys:

  • Press Feature
  • Press the center cursor key
  • Dial 4000
  • Press Feature
  • "Speed Set" will appear on the top LCD screen