Phones & Voicemail

Help Guides for Phone System

Voicemail System Guide (All Campus Voicemail Boxes)
Voicemail System Reference Card
Multi-Line Phone User Guide
Telephone Dialing Instructions
Single-Line Users Guide

Please send the following information to the Technology Support Desk when an extension needs to be moved or added:

• Contact Person
• Department
• Account to charge
• Date needed
• For each extension that needs to be moved or added:
  • Extension
  • Name of person using the extension
  • Existing Location/room number (n/a when adding an extension)
  • New Location/room number
  • For Multi-line phones, which additional extensions need to be connected to the phone?

FAQs

How do I forward my phone to another number?
I dialed x4000 and entered my security code but I can't access Voicemail, what do I do?
How do I change the greeting for another mailbox I manage?
I made a mistake while recording my greeting. How do I record a new greeting?
How do I listen to messages for a different mailbox I manage?
My messages play from newest to oldest; can I reverse that and play the oldest messages first?
My center cursor key has a "VM" shortcut but it doesn't dial my voicemail - how do I fix it?

How do I forward my phone to another number?
For single-line phones:

• To SET:
  • Lift handset
  • Dial *3 and wait for special dial tone (fast busy)
  • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
  • Wait for service set tone (high-pitched tone) and hang up
• To CANCEL:
  • Lift handset
  • Dial #3
  • Wait for service set tone (high-pitched tone) and hang up

For multi-line phones, you can do the same or:

• TO SET:
  • Press SPEAKER and press the FDA soft key.
  • Dial number to forward to exactly as you would dial it, such as 9-1-323-123-4567
  • After a pause the LCD will show SET.
  • Press SPEAKER to go back on hook.
  • The FDA soft key will show a * to indicate it is active.
• TO CANCEL:
  • Press SPEAKER and press the FDA soft key.
  • Dial * to cancel. (CANCEL will display in LCD.)
  • Press SPEAKER to go back on hook.

I dialed x4000 and entered my security code but I can't access Voicemail, what do I do?
In order to access your new voicemail box you'll first need to complete the system setup:

• Call x4000 or dial 323-341-4000 from off-campus
• Enter 0000 as the default security code
• Set up your new security code
• Next record your name (First and Last name)
• Lastly you'll be asked to set up your new voicemail greeting

If you've already set up your voicemail box and cannot access it please contact the Technology Heldpesk at helpdesk@oxy.edu or 323-259-2880.

How do I change the greeting for another mailbox I manage?

• Dial x4000
• Press ** 
• Dial the extension for the voicemail box you need to access
• Enter the security code; if this is the first-time setup use 0000 as the security code and continue through the setup as above.
• Otherwise, Press 3 for Phone Manager Options
• Press 4 to record a new standard greeting
• Press any key to stop recording
• Press 5 to save message

I made a mistake while recording my voicemail greeting. How do I record a new greeting?

• Call x4000 or dial 323-341-4000 from off-campus
• Enter your security code
• Press 3 for Phone Manager Options
• Press 4 to record a new standard greeting
• Press any key to stop recording
• Press 6 to review message
• Press 5 to save message OR Press 4 to discard and re-record message

How do I listen to messages for a different voicemail box I manage?

• Dial x4000,
• Press ** 
• Dial the extension for the voicemail box you need to access
• Enter the security code

My messages play from newest to oldest; can I reverse that and hear the oldest messages first?
Yes, this setting can be changed through your Voicemail Phone Manager options:

• Dial x4000 or 323-341-4000
• Enter your security code
• Press 3 to access the Phone Manager options
• Press 2 for Messaging options
• Press 5 to change the message presentation options
• Press 1 to order your messages on a First-in, First-Out basis

My center cursor key has a "VM" shortcut but it doesn't dial my voicemail - how do I fix it?
That shortcut option can be set up in the same way as your other speed dial keys:

• Press Feature
• Press the center cursor key
• Dial 4000
• Press Feature
• "Speed Set" will appear on the top LCD screen